Privacy Policy
LYONYX LLC
Privacy Policy
Effective July 2026
lyonyx.net
Effective date: July 9, 2026 | Jurisdiction: State of Indiana | Governing entity: LYONYX LLC, Brazil, Indiana
Notice: This Privacy Policy explains how LYONYX LLC collects, uses, shares, and protects information when you visit lyonyx.net, submit a contact form, enroll in a free trial, or become a paying client. It also explains the privacy practices governing SMS and email communications sent through the LYONYX Smart Site system on behalf of our clients.
1. Who We Are
LYONYX LLC is a digital marketing agency based in Brazil, Indiana. We provide AI-integrated Smart Site systems, website design and development, SMS and email marketing automation, and related digital services to local service businesses across the United States. References to "we," "us," or "our" in this policy refer to LYONYX LLC.
2. Information We Collect
2.1 — Information you provide directly
When you interact with LYONYX, we may collect:
Contact information — name, business name, email address, phone number, and mailing address.
Business information — industry, website URL, service area, years in business, and other details provided during onboarding.
Payment information — processed through our payment processor. LYONYX does not store full credit card numbers.
Communications — emails, form submissions, and messages you send to us.
Contact lists — databases of your existing customers or prospects that you upload for use in SMS and email campaigns. These are processed on your behalf and are not used for any LYONYX purpose other than delivering your campaigns.
2.2 — Information collected automatically
When you visit lyonyx.com, we may collect:
Usage data — pages visited, time on site, referring URL, browser type, and device type.
IP address and general geographic location (city/region level).
Cookies and similar tracking technologies as described in Section 7 of this policy.
2.3 — Information from third-party platforms
If you connect third-party accounts to LYONYX services — such as Google Business Profile or Google Ads — we receive data from those platforms as authorized by you. We use this data solely to provide the services you have engaged us for.
3. How We Use Your Information
We use collected information to:
Provide, configure, and maintain the Smart Site system and related services you have engaged.
Communicate with you about your account, services, and support.
Process payments and maintain billing records.
Send your contacts SMS and email messages on your behalf as part of the Smart Site automation system.
Improve our services, systems, and internal processes.
Comply with legal obligations and enforce our Terms of Service.
Respond to your inquiries submitted through our contact form or by other means.
We do not use your information or your clients' contact information for any purpose other than delivering and improving the services you have engaged us to provide.
4. SMS Communications — A2P 10DLC Compliance
A2P Disclosure: LYONYX operates registered A2P 10DLC SMS campaigns through GoHighLevel's LC Phone system. The following disclosures apply to all SMS communications sent through our platform.
4.1 — Types of SMS messages sent
Through the Smart Site system, LYONYX configures and sends the following categories of automated SMS messages on behalf of clients:
Missed call text-back — automatic response when an inbound call is not answered.
Lead follow-up sequences — multi-touch automated follow-up to new inquiries submitted through website contact forms or chat widget interactions.
Appointment reminders — reminders sent to contacts who have booked appointments through the client's online booking system.
Review requests — automated requests for Google reviews sent after completed service jobs.
Database reactivation campaigns — outreach to a client's existing contact list, sent only to contacts who have provided prior consent.
4.2 — Consent and opt-in
SMS messages are sent only to contacts who have provided prior express written consent to receive text messages from the client's business. Consent is obtained through website contact forms, booking forms, or other opt-in mechanisms that include required disclosures at the point of consent. LYONYX does not send SMS messages to purchased lists or contacts without verified consent.
4.3 — Opt-out / unsubscribe
Recipients may opt out of SMS messages at any time by replying STOP, UNSUBSCRIBE, CANCEL, END, or QUIT to any message. Opt-out requests are processed immediately and automatically through the GHL platform. Opted-out contacts will not receive further SMS messages. For help, recipients may reply HELP to any message or contact the sending business directly.
4.4 — Message frequency and rates
Message frequency varies by client and campaign type. Contacts enrolled in follow-up sequences typically receive between 1 and 5 messages depending on the sequence configuration. Message and data rates may apply depending on the recipient's mobile carrier plan.
4.5 — SMS data sharing
Phone numbers and contact information used in SMS campaigns are not shared with, sold to, or used by any third party other than the mobile carrier networks necessary to deliver the messages and the GoHighLevel platform used to send them. No mobile opt-in data or consent information is shared with third parties for marketing or any other purpose.
5. How We Share Information
LYONYX does not sell, rent, or trade personal information to third parties. We share information only in the following circumstances:
Service providers — GoHighLevel (platform infrastructure), payment processors, and other vendors used to deliver our services. These parties process data only as needed to provide the service and are bound by confidentiality obligations.
Legal requirements — when required by law, court order, or regulatory authority, or to protect the rights and safety of LYONYX, our clients, or others.
Business transfers — in the event of a merger, acquisition, or sale of LYONYX assets, client data may be transferred to the acquiring entity with notice provided to affected clients.
With your consent — for any other purpose with your explicit prior consent.
6. Data Retention
We retain contact inquiry information and client communications for up to 24 months for internal business purposes. Active client data is retained for the duration of the service agreement. Following cancellation or termination, client data is retained for 12 months and then deleted unless a longer retention period is required by law or requested by the client.
Contact list data uploaded by clients for SMS or email campaigns is retained only as long as necessary to deliver the campaigns. Clients may request deletion of their contact list data at any time by contacting LYONYX in writing.
7. Cookies and Tracking
Our website uses cookies and similar technologies to maintain basic site functionality, understand how visitors interact with our pages, and improve the user experience. We use analytics tools that collect aggregate, non-personally-identifiable data about site usage.
We do not use cookies for behavioral advertising, cross-site tracking, or retargeting. You may disable cookies in your browser settings; however, some site functionality may be affected.
8. Your Privacy Rights
Depending on your location, you may have rights regarding your personal information including the right to:
Access — request a copy of the personal information LYONYX holds about you.
Correction — request correction of inaccurate or incomplete information.
Deletion — request deletion of your personal information, subject to our legal retention obligations.
Opt-out of SMS — reply STOP to any SMS message to immediately opt out of further text communications.
To exercise any of these rights, contact us at the email address listed below. We will respond within 30 calendar days.
9. Children's Privacy
LYONYX services are intended for business owners and operators and are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected information from a minor, we will delete it promptly.
10. Security
LYONYX implements reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction. These measures include access controls, secure data transmission, and platform-level security provided by GoHighLevel. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
11. Third-Party Links and Platforms
Our website and services may reference or link to third-party platforms including Google, GoHighLevel, and social media networks. This Privacy Policy does not govern the data practices of those platforms. We encourage you to review the privacy policies of any third-party platform you use in connection with LYONYX services.
12. Changes to This Policy
LYONYX may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices. When we make material changes, we will update the effective date at the top of this page and notify active clients via email at least 14 days before the changes take effect. Continued use of our services after the effective date constitutes your acceptance of the updated policy.
13. Contact Us
For questions about this Privacy Policy, to exercise your privacy rights, or to report a concern about how your information is handled:
LYONYX LLC
Brazil, Indiana
1-812-605-5812
lyonyx.net
For SMS opt-out or help requests, reply STOP or HELP to any text message you receive from a LYONYX-powered business, or contact the business directly using the contact information provided in their messages.
LYONYX LLC · Brazil, Indiana · lyonyx.net · Questions? Contact us at [email protected]
